Returns, Delivery, Cancellation, Refunds and Exchanges Policy
Last Updated: 25th July 2025
Delivery Policy
At PinkBlueIndia, we aim to deliver your orders on time and with care. We offer both Standard and Priority Shipping options across India and internationally.
Processing Time
- Orders are processed within 2-5 business days.
- Customized or made-to-order outfits may take 7-10 business days for processing.
Estimated Delivery Timelines (Post Dispatch)
| Region | Standard Shipping | Priority Shipping |
|---|---|---|
| Metro Cities (India) | 4-7 business days | 2-4 business days |
| Non-Metro Cities (India) | 5-10 business days | 3-6 business days |
| International Orders | 10-15 business days | Available on request |
International Shipping
We use India Post and FedEx for international deliveries, depending on the country and product weight.
Note: For heavier or fluffy dresses, volumetric weight may be applied instead of actual weight, as per courier guidelines.
Shipping Charges
- Free standard shipping within India on most products.
- Priority shipping is chargeable between ₹350 to ₹650+, depending on location and package size.
- Cash on Delivery (COD) may incur additional handling charges.
Return & Refund Policy
At PinkBlueIndia, your satisfaction is important to us. If something isn’t right, we’re here to help.
Return Eligibility
- The item is damaged, defective, or incorrect.
- Return request must be raised within 48 hours of delivery.
- The item must be unused, unwashed, and in original condition with tags and packaging.
Non-Returnable Items
- Customized or personalized outfits.
- Accessories such as hairbands, clips, socks, etc.
- Items marked as Final Sale or Clearance.
How to Request a Return
- Email us at sales@pinkblueindia.com within 48 hours of receiving the order.
- Include your Order Number and clear photos of the item and issue.
- Our support team will review your request and guide you through the process.
Refund Method
- Refunds are processed within 5–7 business days of return approval.
- Refunds will be made to your original payment method or as store credit.
- For COD orders, refunds are made via bank transfer upon receipt of account details.
Return Shipping Cost
- If the return is due to our error (wrong or defective item), we will cover the return shipping.
- For all other returns, customers are responsible for return shipping costs.
Customer Support
We are available 7 days a week from 9:00 AM to 9:00 PM IST.
Email: sales@pinkblueindia.com
Phone / WhatsApp: +91 80035 50118
Address: B-92, Sarkular Road, Near Jain Temple, Nehru Nagar, Jaipur – 302016, India