Everything we make is stitched to order in our Jaipur atelier and shipped directly to your home in the UAE. There is no warehouse in between, which is why the timeline below starts from the day your design is confirmed rather than the day you place the order.
Shipping options
We offer two shipping options to the UAE:
| Option | Delivery time |
|---|---|
| Normal shipping | 7 to 10 working days |
| Express shipping | 3 to 5 working days |
These times are for the shipping stage. Every outfit is also made to order first, so please add the stitching time to the delivery time when you plan around your event date.
If you need the order sooner, speak to our support team before you order. They will help you get the outfit ready quickly and ship it to suit your date wherever possible.
Note: for heavier or fluffy dresses, couriers may charge by volumetric weight rather than actual weight, in line with their guidelines.
Where we deliver
We ship to every emirate: Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah and Umm Al Quwain. Delivery is to your door by courier, with tracking shared as soon as the parcel leaves Jaipur.
Customs and duties
Parcels enter the UAE under normal import rules. Any customs duty or charges are payable on delivery and are not included in the price you pay us. Customs charges, and any delay they cause at the border, are set by the authorities and are not in our hands.
We declare every parcel honestly. We will not mark an order as a gift or under-declare its value, because that puts you at risk.
Payment
Orders are paid online before we begin stitching, since every piece is made for one child and cannot be resold. We do not offer cash on delivery in the UAE.
Tracking your order
You will receive tracking details once the parcel ships. If anything looks delayed, message us and a person will check with the courier directly rather than send you a link.
Returns
Most of what we make is custom stitched to your child’s measurements, which cannot be returned for change of mind. Our full return policy, including the cases we do accept, is on our returns page.
Still unsure about timing?
Message us with your event date before ordering. We would rather turn an order away than take it and miss the day that matters. You can reach us on WhatsApp or BOTIM, and a real person will answer.