At Pink Blue India, your satisfaction matters to us. If something is not right, we are here to help.

Return eligibility

We can accept a return when:

• The item is damaged, defective, or incorrect.
• The return request is raised within 48 hours of delivery.
• The item is unused, unwashed, and in original condition with tags and packaging.

Non-returnable items

• Customized, made to order, or personalized outfits.
• Accessories such as hairbands, clips, socks, and similar.
• Items marked as Final Sale or Clearance.

As most of our outfits are custom made to your child’s measurements, they fall under non-returnable items. This is why we confirm every detail with you on a video call before stitching begins.

How to request a return

• Email us at [email protected] within 48 hours of receiving your order.
• Include your order number and clear photos of the item and the issue.
• Our support team will review your request and guide you through the process.

Refund method

• Refunds are processed within 5 to 7 business days of return approval.
• Refunds are made to your original payment method or as store credit.

Return shipping cost

• If the return is due to our error, such as a wrong or defective item, we cover the return shipping.
• For all other accepted returns, the customer is responsible for return shipping costs.

Customer support

We are available seven days a week, 7:30 AM to 7:30 PM UAE time.

Email: [email protected]
WhatsApp or BOTIM: +91 80035 50118